Frequently Asked Questions

Mzabiparad stands out through our commitment to premium quality materials, rigorous safety testing, and veterinarian-approved products. We focus exclusively on Canadian standards and provide personalized customer service with expert pet care consultation. Our products undergo extensive testing and are designed with both pet health and owner convenience in mind.

Our product range is designed primarily for dogs and cats, with specific formulations and sizes available for different breeds, ages, and sizes. We also carry select products for small animals like rabbits and guinea pigs. Each product clearly indicates the intended pet type and size recommendations.

We offer personalized consultation services to help you choose the right products. Consider your pet's age, size, breed, health conditions, and lifestyle. Our product descriptions include detailed specifications and recommendations. You can also contact our expert team for personalized advice based on your pet's specific needs.

Yes, we carry a comprehensive selection of specialized products including grain-free, limited ingredient, hypoallergenic, and prescription diet options. We also stock supplements for joint health, digestive support, and other specific health needs. Always consult with your veterinarian before starting any special diet.

We offer free standard shipping on orders over $75 across Canada. Standard shipping takes 3-7 business days. Express shipping (1-3 business days) is available for an additional fee. We also offer same-day delivery in select urban areas. Shipping costs for orders under $75 start at $9.99 depending on size and destination.

Yes, you'll receive a tracking number via email once your order ships. You can track your package through our website or directly with the shipping carrier. We also send email notifications for order confirmation, shipping updates, and delivery confirmation.

Yes, we ship to all Canadian provinces and territories. Shipping times may vary for remote locations. Some oversized items may have shipping restrictions to certain areas. Contact us if you have questions about shipping to your specific location.

If your order arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange for immediate replacement or refund at no cost to you. We use secure packaging, but occasionally damage can occur during shipping, and we stand behind our products 100%.

We offer a 30-day satisfaction guarantee on all products. Items must be in original condition with packaging for a full refund. Opened food items cannot be returned for safety reasons unless there's a quality issue. We provide prepaid return labels for your convenience.

Yes, we offer free exchanges for different sizes within 30 days of purchase. The item must be unused and in original packaging. Contact our customer service team to arrange the exchange, and we'll send you a prepaid return label along with the new size.

Once we receive your returned item, we process refunds within 3-5 business days. Refunds are issued to your original payment method. Exchanges are typically processed and shipped within 2-3 business days of receiving the returned item.

We understand that pets can be picky! If your pet doesn't take to a new food, toy, or other product, you can return it within 30 days for a full refund or exchange. We want both you and your pet to be completely satisfied with your purchase.

Yes, all our products undergo rigorous safety testing including chemical analysis, physical stress testing, and biological safety assessment. We test for harmful substances like heavy metals, BPA, and phthalates. Our products meet or exceed all Canadian safety standards for pet products.

Many of our products are veterinarian-approved and recommended. We work closely with veterinary professionals to ensure our products meet the highest standards for pet health and safety. Look for the "Veterinarian Approved" badge on product descriptions.

We maintain strict quality control processes including incoming material inspection, production monitoring, and batch testing. Our ISO 9001:2015 certification ensures consistent quality management. We also conduct regular audits of our suppliers and manufacturing partners.

Please contact us immediately if you notice any quality issues. We take product quality very seriously and will investigate any concerns promptly. We'll arrange for immediate replacement and may request the defective item for quality analysis to prevent future issues.

You can reach us by phone at +1 (416) 555-0123, email at [email protected], or through our website contact form. We also offer live chat during business hours (9 AM - 6 PM EST, Monday-Friday). For urgent issues, phone support is available 24/7.

Our standard customer service hours are Monday-Friday 9 AM - 6 PM EST, and Saturday 10 AM - 4 PM EST. Emergency support is available 24/7 for urgent issues. Email inquiries are typically responded to within 4 hours during business hours.

Yes, we offer both complimentary and detailed pet care consultations. Basic product recommendations are free with any purchase. Comprehensive consultations including behavioral guidance, nutritional planning, and home environment assessment are available for a small fee.

Yes, we offer video consultations for personalized pet care advice. This allows our experts to see your pet and home environment to provide more tailored recommendations. Video consultations can be scheduled through our website or by calling customer service.