Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Mzabiparad ("we," "our," or "us") regarding your use of our website mzabiparad.media and purchase of our products and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Acceptance of Terms

You acknowledge that you have read, understood, and agree to be bound by these Terms by:

• Accessing or using our website
• Creating an account
• Making a purchase
• Subscribing to our services or newsletter

3. Eligibility

To use our services, you must:

• Be at least 18 years old
• Have the legal capacity to enter into binding contracts
• Reside in Canada (for product purchases)
• Provide accurate and complete information
• Not be prohibited from using our services under applicable law

4. Products and Services

4.1 Product Information

• We strive to provide accurate product descriptions and images
• Product availability is subject to change without notice
• Prices are in Canadian dollars and subject to applicable taxes
• We reserve the right to modify prices at any time

4.2 Product Use

• Products must be used as intended and according to instructions
• Consult with a veterinarian before using new products, especially for pets with health conditions
• We are not responsible for misuse of products
• Always supervise pets when using new products

5. Orders and Payment

5.1 Order Processing

• Orders are subject to acceptance and product availability
• We reserve the right to refuse or cancel orders
• Order confirmation does not guarantee product availability
• Processing times may vary based on product type and location

5.2 Payment Terms

• Payment is due at the time of order
• We accept major credit cards and other approved payment methods
• All prices include applicable taxes
• Payment processing is handled by secure third-party providers

5.3 Pricing Errors

If we discover a pricing error after you've placed an order, we will contact you to inform you of the correct price and give you the option to proceed or cancel your order.

6. Shipping and Delivery

6.1 Shipping Policy

• We ship to addresses within Canada only
• Shipping costs and delivery times vary by location and product
• Free shipping offers apply to eligible orders as specified
• Delivery times are estimates and not guaranteed

6.2 Risk of Loss

Risk of loss and title to products passes to you upon delivery to the shipping carrier. We are not responsible for lost or damaged packages after delivery to the carrier.

7. Returns and Refunds

7.1 Return Policy

• Returns must be requested within 30 days of purchase
• Products must be in original condition and packaging
• Opened food products cannot be returned for safety reasons
• Return shipping costs may apply unless the return is due to our error

7.2 Refund Processing

• Refunds are processed within 3-5 business days of receiving returned items
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error
• Refund amounts may be adjusted for return shipping costs

8. User Accounts

8.1 Account Responsibility

• You are responsible for maintaining the security of your account
• You must provide accurate and current information
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized use

8.2 Account Termination

We may suspend or terminate your account at our discretion for violations of these Terms, illegal activities, or other reasons deemed necessary for the protection of our business or other users.

9. Prohibited Uses

You may not use our services:

• For any unlawful purpose or to solicit unlawful acts
• To violate any international, federal, provincial, or local laws
• To transmit harmful code, viruses, or malicious software
• To harass, abuse, or harm others
• To submit false or misleading information
• To impersonate any person or entity
• For commercial purposes without our written consent
• To interfere with the proper working of the website

10. Intellectual Property

10.1 Our Rights

All content on our website, including text, graphics, logos, images, and software, is owned by Mzabiparad and protected by Canadian and international copyright and trademark laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.

10.3 User Content

By submitting content to our website (reviews, comments, etc.), you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display such content.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

12. Disclaimers

12.1 Service Availability

Our website and services are provided "as is" without warranties of any kind. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

12.2 Product Information

While we strive for accuracy, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. Product images are for illustration purposes and may not exactly represent the actual product.

12.3 Veterinary Advice

Information on our website is for educational purposes only and does not constitute veterinary advice. Always consult with a qualified veterinarian regarding your pet's health and care.

13. Limitation of Liability

To the maximum extent permitted by law, Mzabiparad shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or use
• Business interruption
• Personal injury to pets or property damage
• Any other commercial damages or losses

Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Mzabiparad, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our products or services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to our website

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved in the courts of Ontario, Canada. You consent to the jurisdiction of such courts.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

18. Contact Information

If you have questions about these Terms, please contact us: