Privacy Policy

1. Introduction

Mzabiparad ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mzabiparad.media, purchase our products, or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or make a purchase
• Subscribe to our newsletter
• Contact us through forms or customer support
• Participate in surveys or promotions
• Leave reviews or testimonials

This information may include:

• Name and contact information (email, phone, address)
• Payment information (processed securely by third-party providers)
• Pet information (species, breed, age, health conditions)
• Purchase history and preferences
• Communication records

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referral sources
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Process and fulfill orders
• Provide customer support
• Send order confirmations and shipping updates
• Manage returns and exchanges
• Provide personalized product recommendations

3.2 Communication

• Send newsletters and promotional materials (with consent)
• Respond to inquiries and customer service requests
• Send important service announcements
• Conduct surveys and collect feedback

3.3 Business Operations

• Analyze website usage and improve our services
• Prevent fraud and ensure security
• Comply with legal obligations
• Enforce our terms of service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Shipping and delivery
• Email marketing
• Website analytics
• Customer support

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user and public safety
• Investigate fraud or other illegal activities

4.3 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

5.1 Types of Cookies

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

5.2 Cookie Management

You can control cookies through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• PCI DSS compliance for payment processing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain customer information for 7 years after the last transaction, or as required by applicable law.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights

• Access and review your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent where applicable

8.2 Marketing Communications

You can opt out of marketing communications by:

• Clicking the unsubscribe link in emails
• Contacting our customer service
• Updating your account preferences

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.